Shipping policy
GENERAL SHIPPING
All orders from K-pretty are shipped from Korea unless stated otherwise.
Shipping cost is calculated from Korea to the destination country.
Every order is usually shipped within 72 hours of receiving it.
If a shipping delay occurs, we inform customers of the issue within 72 hours.
We are unable to ship to the following address: P.O. Box, APO, FPO, DPO.
ORDER PROCESSING
Please allow 0-2 business days to process your order. Depending on the product and other issues, it may take longer. Expect an email within 0-2 days to let you know your order is on the way!
INTERNATIONAL SHIPPING:
Shopping options and prices
|
Shipping option |
Estimated delivery time |
Price |
|
Fedex |
3 to 5 business days |
$19.99 ~ $29 |
|
K-Packet |
2 to 3 weeks |
$6.99 ~ $9.99 |
- Fedex is offered to all countries in the list below.
- K-Packet is currently offered to the following countries: United States (except for Hawaii, Guam, Saipan), Australia, Brazil, Canada, China, Germany, Spain, France, England (GB), Hong Kong, Japan, Malaysia, Philippines, Russia, Singapore, Thailand, Taiwan, Vietnam.
We offer 2 shipping options for international shipping to many countries: you can check your country, shipping options and prices, and customs in the table below.
|
Country |
K-packet |
FedEx |
Customs |
|
Australia |
6.99 |
19.99 |
Normal |
|
Austria |
N/A |
19.99 |
Normal |
|
Belgium |
N/A |
19.99 |
Normal |
|
Canada |
6.99 |
19.99 |
Normal |
|
Denmark |
N/A |
19.99 |
Normal |
|
Finland |
N/A |
19.99 |
Normal |
|
France |
6.99 |
19.99 |
Normal |
|
Germany |
6.99 |
19.99 |
Normal |
|
Hong Kong |
6.99 |
19.99 |
Normal |
|
Hungary |
N/A |
19.99 |
Normal |
|
Iceland |
N/A |
19.99 |
Normal |
|
Ireland |
N/A |
19.99 |
Normal |
|
Israel |
N/A |
19.99 |
Normal |
|
Italy |
N/A |
19.99 |
Normal |
|
Japan |
6.99 |
19.99 |
Normal |
|
Luxembourg |
N/A |
19.99 |
Normal |
|
Macao |
N/A |
19.99 |
Normal |
|
Malaysia |
6.99 |
19.99 |
Normal |
|
Morocco |
N/A |
19.99 |
Normal |
|
Netherlands |
N/A |
19.99 |
Normal |
|
New Zealand |
N/A |
19.99 |
Normal |
|
Norway |
N/A |
19.99 |
Normal |
|
Philippines |
6.99 |
19.99 |
Normal |
|
Poland |
N/A |
19.99 |
Normal |
|
Portugal |
N/A |
19.99 |
Normal |
|
Saudi Arabia |
N/A |
19.99 |
Normal |
|
Singapore |
6.99 |
19.99 |
Normal |
|
South Africa |
N/A |
29.99 |
Normal |
|
South Korea |
N/A |
5.00 |
Normal |
|
Sweden |
N/A |
19.99 |
Normal |
|
Switzerland |
N/A |
19.99 |
Normal |
|
Taiwan |
6.99 |
19.99 |
Normal |
|
Turkey |
N/A |
19.99 |
Normal |
|
United Arab Emirates |
N/A |
19.99 |
Normal |
|
United Kingdom |
6.99 |
19.99 |
Normal |
|
United States |
9.99 |
19.99 |
Normal |
|
Viet Nam |
6.99 |
19.99 |
Normal |
|
Bahrain |
N/A |
19.99 |
Difficult |
|
Brazil |
9.99 |
29.99 |
Difficult |
|
Chile |
N/A |
29.99 |
Difficult |
|
China |
6.99 |
19.99 |
Difficult |
|
Croatia |
N/A |
19.99 |
Difficult |
|
Cyprus |
N/A |
19.99 |
Difficult |
|
Czech Republic |
N/A |
19.99 |
Difficult |
|
Egypt |
N/A |
19.99 |
Difficult |
|
India |
N/A |
19.99 |
Difficult |
|
Kuwait |
N/A |
19.99 |
Difficult |
|
Latvia |
N/A |
19.99 |
Difficult |
|
Mauritius |
N/A |
29.99 |
Difficult |
|
Mexico |
N/A |
99.00 |
Difficult |
|
Moldova |
N/A |
19.99 |
Difficult |
|
Pakistan |
N/A |
19.99 |
Difficult |
|
Puerto Rico |
N/A |
19.99 |
Difficult |
|
Qatar |
N/A |
19.99 |
Difficult |
At this time, we do not ship to:
[MX] Mexico [AF] Afghanistan [AL] Albania [DZ] Algeria [AS] American Samoa [AD] Andorra [AO] Angola [AI] Anguilla [AG] Antigua and Barbuda [AM] Armenia [AW] Aruba [BB] Barbados [BZ] Belize [BJ] Benin [BM] Bermuda [BA] Bosnia and Herzegovina [BW] Botswana [BN] Brunei Darussalam [BF] Burkina Faso [CV] Cape Verde [CF] Central African Republic [TD] Chad [CC] Cocos (Keeling) Islands [KM] Comoros [CG] Congo [CD] Congo [CK] Cook Islands [CR] Costa Rica [CU] Cuba [DJ] Djibouti [DM] Dominica [DO] Dominican Republic [GQ] Equatorial Guinea [FO] Faroe Islands [FJ] Fiji [PF] French Polynesia [TF] French Southern Territories [GI] Gibraltar [GR] Greece [GP] Guadeloupe [GW] Guinea-Bissau [HM] Heard and Mcdonald Islands [VA] Holy See [IM] Isle of Man [KI] Kiribati [LA] Lao PDR [LI] Liechtenstein [MK] Macedonia [MH] Marshall Islands [MQ] Martinique [MR] Mauritania [YT] Mayotte [MS] Montserrat [NA] Namibia [NR] Nauru [AN] Netherlands Antilles [NU] Niue [NF] Norfolk Island [MP] Northern Mariana Islands [PW] Palau [PS] Palestinian Territory [PA] Panama [RE] Réunion [SH] Saint Helena [KN] Saint Kitts and Nevis [PM] Saint Pierre and Miquelon [VC] Saint Vincent and Grenadines [WS] Samoa [GS] South Georgia and the South Sandwich Islands [SJ] Svalbard and Jan Mayen Islands [TK] Tokelau [TC] Turks and Caicos Islands [TV] Tuvalu [UA] Ukraine [VU] Vanuatu [WF] Wallis and Futuna Islands
Note: Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. K-pretty is not responsible for these charges if they are applied and are your responsibility as the customer. For accurate information and an estimation of import taxes, please check your country’s customs.
PARCEL TRACKING
When order parcels are shipped, we will email an update with tracking numbers to customers.
RETURN AND EXCHANGE
Please refer to our return and exchange policy.